Privacy Policy
We value your privacy. This Privacy Policy explains how Canada Financial Literacy Hub (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit our website, interact with our content, or contact us. We operate in Canada and aim to align our practices with applicable Canadian privacy laws, including PIPEDA, as well as anti‑spam obligations under CASL.
1. Information we collect
1.1 Information you provide to us
- Contact details such as name, email address, and phone number when you email us, complete a form on our Contact page, or otherwise get in touch.
- Content of messages, support requests, and other communications.
- Any preferences, feedback, or survey responses you choose to share.
1.2 Information collected automatically
- Usage and device data (browser type, device type, operating system, referring URLs, pages viewed, time on page, approximate location derived from IP) to maintain and improve our website.
- Cookies and similar technologies. See “Cookies and similar technologies” below for details and choices.
2. How we use your information
- To operate and improve our website, content, and user experience.
- To respond to inquiries and provide customer support.
- To analyze website performance and audience engagement (with your consent for analytics cookies).
- To maintain security, prevent fraud, and comply with legal obligations.
- With your express consent where required (e.g., marketing communications under CASL).
3. Cookies and similar technologies
We use essential cookies for site functionality and optional analytics cookies for performance measurement. Our site includes a cookie banner and preferences modal that allow you to accept, decline, or customize analytics cookies at any time. Your choices are stored in local storage and can be changed via the “Customize” button on the banner or by revisiting the banner if cleared.
When you enable analytics, we load Google Analytics (via gtag.js). If enabled, we also load the Facebook Pixel for page view measurement. When analytics are disabled, those scripts are not loaded. See the “Cookie Preferences” section accessible from the cookie banner for controls.
4. Legal bases and consent
We rely on one or more of the following legal bases to process personal information: your consent (e.g., analytics), our legitimate interests in operating and improving the website, and compliance with legal obligations. Where consent is required (e.g., under CASL for commercial electronic messages), we will obtain it and you may withdraw consent at any time.
5. Disclosure of information
- Service providers that support site hosting, analytics (if enabled), and security, bound by appropriate confidentiality obligations.
- Legal and compliance: if required by law, court order, or to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or other reorganization, subject to appropriate safeguards and notice where feasible.
6. International transfers
Our analytics and certain service providers may process data outside Canada (e.g., the United States). We take steps to ensure appropriate safeguards for such transfers. By enabling analytics or interacting with third‑party services, you acknowledge that your information may be processed in other jurisdictions and subject to local laws.
7. Data retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Analytics data, if enabled, is retained according to the respective provider’s policies and our configured retention settings.
8. Your rights and choices
- Access and correction: You can request access to personal information we hold about you and request corrections for inaccuracies.
- Consent management: Use the cookie banner controls to enable or disable analytics cookies at any time.
- Marketing: If you receive any commercial messages from us (rare and only with consent), you may unsubscribe at any time.
- Deletion: You may request deletion of your personal information, subject to legal or legitimate retention needs.
To exercise rights, contact: [email protected]. We may request information to verify your identity before fulfilling your request.
9. Security
We implement reasonable technical and organizational safeguards to protect personal information, including secure transport (HTTPS) and restricted access. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Third‑party links
Our site may link to external websites. We are not responsible for their privacy practices. Review the privacy notices of any third‑party sites you visit.
11. Children’s privacy
Our content is intended for general audiences and not directed to children under the age of 13. If you believe a child provided personal information to us, please contact us and we will take appropriate steps to delete such information.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be highlighted on this page. Continued use of the website after changes constitutes acceptance of the updated Policy.
13. Contact us
Canada Financial Literacy Hub
237 Pacocha Rapids Suite 251, New Dariana, SK R8C2P3
Phone: +1 424 497 9734
Email: [email protected]